Terms and Conditions

By ordering from us, or visiting this website or the display garden you accept these terms and conditions.

“We”, “us” and “our” means Casa Nova SRL.  You agree that any liability incurred is solely that of Casa Nova SRL.  For contact details for Casa Nova SRL see here.

DELIVERY:

Irises are lifted in the period late July-early October and are then dispatched bare root. Any orders taken are fulfilled at that time and we cannot supply irises at other times. Please note that we can currently deliver only within Italy, the United Kingdom and destinations within the European Union. You should select the delivery method appropriate to your destination. In the case of UK deliveries, we can reduce delivery costs by transporting all orders to the UK ourselves at the end of the lifting season and then despatching from within the UK. For this option select delivery within the UK, but note that we will not be able to despatch until September at the earliest. If you wish delivery any earlier you will need to select one of the other delivery methods for despatch direct to the UK from Italy.

We will acknowledge your order by email and will give an approximate shipment date. Please let us know as soon as possible if that date is inconvenient. 

SUBSTITUTES:

Sometimes when we come to dig up the rhizomes, we find that there are not as many plants as we had anticipated.   We will substitute a similar iris of equal or greater value or refund any overpayment.   If you do not wish a substitute,  please say so at the time of ordering.

RETURNS:

In accordance with article 64 and following of the Italian Consumer Code (D.Lgs. 206/2005), Casa Nova SRL will reimburse the purchase price of products which the client does not wish to retain, provided that the merchandise is returned to Casa Nova SRL within 10 days of receipt, at the address specified for returns, in good condition, complete and in its original packaging, using Pacco Celere 3 (or equivalent 3 day traceable courier service).

GUARANTEE AND CONDITIONS:

In accordance with article 128 and following of the Consumer Code (D.Lgs. 206/2005), the products you buy from us are covered by a guarantee in the event they are defective.

We promise that all our plants are true to name and we guarantee to send good quality, healthy rhizomes.   The limit of our liability under this guarantee will be to supply a replacement rhizome (where available) or refund the price of the relevant plant.

All rhizomes will be labelled (usually, in indelible pen on the leaf fan) and you should substitute your own label at the point of planting if you wish to keep track of named varieties. 

Please note that iris rhizomes vary greatly in size from cultivar to cultivar.  What we send will be reasonably representative of the given cultivar.  Also, please bear in mind that the appearance of a given cultivar can vary quite markedly with soil and weather conditions and differing light levels.  Whilst we try to ensure that our photographs give good guidance as to what you can expect, some colours are difficult to reproduce well.

Any complaints must be raised promptly.  In the case of complaints about the quality or number of rhizomes delivered, these should be raised within 30 days of delivery, attaching a photograph illustrating the problem.  In the case of complaints that a rhizome supplied is not true to name, these should be raised promptly after flowering and a photograph of the iris in flower and details of the order under which we supplied it should be emailed to us. We will replace or refund.

We can give no guarantee that a plant will flower in any particular season. Irises often do not bloom in their first year after planting and bloom is also affected by levels of sunshine and growing conditions.

In the unlikely event that one of our plants fails within four weeks of receipt (having been planted promptly upon receipt) we will gladly replace it. Provided that plants are properly planted promptly on receipt and watered in, following our planting instructions, you should begin to see fresh growth (the central leaves of the cut fan will lengthen, indicating this). Where a plant fails later than this it will be due to factors in your garden.  The most common causes are:
•Planting the rhizome below ground level
•Planting in shade
•Planting in wet ground
•Cutting off the leaves or covering in winter
•Keeping under glass in the winter - they should be in the open
•Planting with the roots screwed up in an air pocket under the rhizome.

RETURNS

In accordance with article 64 and following of the Consumer Code (D.Lgs. 206/2005), Casa Nova SRL will reimburse the purchase price of products which the client does not wish to retain, provided that the merchandise is returned to Casa Nova SRL within 10 days of receipt​, at the address specified for returns, in good condition, complete and in its original packaging, using Pacco Celere 3 (or equivalent 3 day traceable courier service).

EUROPEAN UNION:

We can send orders throughout Europe, but regret we are currently unable to send outside the EU zone.

PAYMENT:

Prices are in Euro and we accept payment via Paypal or bank transfer. If you wish to pay by bank transfer contact us by email on sales@casanovaumbria.eu.  Full payment in Euro is required at the time the order is placed and before plants are dispatched.

Prices are inclusive of VAT at the rates in force, subject to any subsequent increases.

TAX INVOICE (“FATTURA”)

Under Article. 22 of Presidential Decree 26/10/72 n. 633, a “fattura” is issued only if requested when ordering; if so, indicate the VAT registration number of VAT and tax code (“codice fiscale”).

PRIVACY:

Please refer to our separate Privacy Policy page or download a copy of our Privacy Policy here. The data controller is the company Casa Nova SRL, with headquarters in Via A. Panerai, 55, 52037 Sansepolcro (AR).

WEBSITE: We only gather information we need for the purpose of your participation in any  services offered on this website and will not sell, share, or rent this information to others, except as required or permitted by law.

Save where otherwise specified, the copyright in this Web site belongs to Casa Nova SRL.  We have done our best to locate and credit copyright holders of any third party images used, where copyright is applicable.  If we have inadvertently infringed any copyright of yours, please contact us and we’ll do our best to resolve the matter by agreement, crediting you or removing the material.  You are free to make use of the material on this site for non-commercial purposes but please credit us appropriately.  Please note that information and links to other sites contained in this website is provided as a free service and whilst we do our best to ensure these are accurate and up-to-date we are not responsible for any loss you may suffer from reliance upon them.  If you encounter any problems with the website please email webmaster@casanovaumbria.eu

GARDEN VISITS: For opening dates and times in any given year, and charges, check here.  The garden is on a sloping site and paths are rustic.  We recommend sturdy walking shoes.  Damaging the plants or removing any plant material is prohibited.  Dogs are not admitted.  Be aware that the garden contains a deep pond and water features.  Children must be kept under close supervision at all times.

 

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